Services - How do I get my nutrition consultation service?
- How long does a follow up session last?
- Is the follow up session free?
- I am interested to purchase Mykenzen.com products? How do I go about it?
- Do I need to pay for the online nutrition consultation?
- Can I buy the products without nutrition consultation?
- Do I need to eat all the foods listed in my nutrition plan?
- What is the difference between nutrition assessment and nutrition consultation?
- Do I need to complete my online food record form everyday?
Products - How often should I detox?
- How long will it take to see results after taking the beauty pack?
- I have been on lots of diets, what’s different about Mykenzen weight control plan?
Membership - How do I become a member?
- What are the benefits of membership?
- How long is my membership valid?
- How do I Redeem my referral discount?
- Can I share the membership with my sister?
- What happens if I forget my password?
- How do I change my password?
Payment - What payment methods are available?
- I was redirected to another website for payment. Why is that?
- How do I know that my payment was successful?
- I paid for the products and services but I want to cancel?
- I have not received any acknowledgement after my payment.
Shipping & delivery - Can I get a refund if I receive a damaged or incorrect item?
- When will I receive my order?
- How do I trace my order?
- Can I pick up my order?
- I am not available to pick up the delivery? What should I do?
Health - I am not feeling well after I start taking kenzen products?
- I am not losing weight after taking 1 month of weight management pack?
- Can I share the program with my mother who has got the same weight loss goals?
- Are my health records kept confidential?
Services | 1. | How do I get my nutrition consultation service? | | | You can request MyKenzen nutrition consultation service by following these simple steps. - Step 1:
Register with mykenzen.com using the registration form available at this link which takes about 5 minutes to complete.
If you are an existing member, log in using your user Id and password. - Step 2: Select the service in the shopping cart and make payment using third party payment gateway using visa or master card. A notification email will be sent to you to acknowledge your payment.
- Step3: Fill the forms (health & lifestyle history, food record form & exercise record form) available for MyKenzen members at My Health Records at your convenience and submit to your consultant. An email notification will be sent to you to acknowledge the submission of forms.
- Step 4: Mykenzen nutrition consultant takes about 48 hours to review your nutrition profile and an email notification along with the hyperlink will be sent to you by the consultant once the results of the nutrition analysis is ready.
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| | 2. | How long does a follow up session last? | | | Each coaching session via email runs on a professional hour, for approximately 30 minutes per session. In some cases, 15 minutes is adequate to get feedback and clarify your questions.
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| | 3. | Is the follow up session free? | | | We provide two free follow ups after the purchase of Mykenzen.com products to review your progress and to provide ongoing motivation and support.
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| | 4. | I am interested to purchase Mykenzen.com products? How do I go about it? | | | If you are an existing member, select your shopping cart and make payment via third party payment gateway using visa or MasterCard. An email notification will be sent to you upon successful payment with order and shipping details. When the shipment is dispatched, an email will be sent specifying the Shipment Reference Number. Link will be provided for tracking the status of the Shipment. The products will be delivered to your doorstep within 72 hours.
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| | 5. | Do I need to pay for the online nutrition consultation? | | | We have found that “free”consultations, although a valuable tool offered by many coaches, do not typically serve the needs of our clients. We offer detailed reports based on the nutrition assessment, health and lifestyle aspects and coaching’s to help you attain your realistic goal and to create a new way of eating that you can sustain and enjoy for a lifetime at a reasonable cost.
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| | 6. | Can I buy the products without nutrition consultation? | | | Yes, you can buy the products with/without nutrition consultation but it is strongly recommended to get your products through nutrition consultation, where the nutrition coach analyzes your health and lifestyle history, dietary habits, food preferences, activity levels and provides you a customized recommendation of products to best serve your individual needs and works together with you to move you towards your goals.
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| | 7. | Do I need to eat all the foods listed in my nutrition plan? | | | Yes, you should. Your tailor made personal nutrition plan is a balance of food items, designed just for you. The selected food items support your metabolism and provides you with the components your body needs to attain your goals. The recipe will help you to enjoy and familiarize. Back To Top |
| | 8. | What is the difference between nutrition assessment and nutrition consultation? | | | In either case of the nutrition services, you will be requested to complete the questionnaire and the forms which are available to you upon your successful payment. Once the data from the forms are assimilated, a comprehensive and generalized nutrition advise will be given for your personal health or lifestyle needs in the case of nutrition assessment whereas nutrition consultation provides detailed tailor made recommendations with computerized analysis reports that addresses the area of macro and micro nutrient imbalances, dietary habits, calorie expenditure, lifestyle changes etc
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| | | | 9. | Do I need to complete my online food record form everyday? | | | No, you can do it at your convenience at one time if you wish, but the most important thing is to jot down everything you eat and drink as the nutrition analysis uses the information provided by you in the food record form. You need to make sure that your food record form has been completed for each day of the period specified by your nutrition coach. Normally; it is a three day food recall form Back To Top |
| Products | 1. | How often should I detox? | | | Regular detoxification is very much essential for a healthy life however it depends upon your lifestyle and the intensity of toxins you come into contact with. Our fast lifestyle combined with eating junk and processed food, taking more medication, drinking alcohol and smoking, put a strain on our body’s ability to detox naturally and causes toxic overload that manifests a series of health problems. Back To Top |
| | 2. | How long will it take to see results after taking the beauty pack? | | | Everyone’s body is unique and different. Some people see results in the second week, others take a few weeks. It is important to stick to the nutrition coach’s recommendations to give time for the functional ingredients to build up in your system. Back To Top |
| | 3. | I have been on lots of diets, what’s different about Mykenzen weight control plan? | | | Many diets fail because they are too difficult to follow due to lifestyle restrictions or deprived of nutrients that often lead to rebellion and overeating.Mykenzen weight control plan contains well balanced delicious functional foods from Japan that carry FOSHU and FNFC logo on the labels. It enables you to start loosing weight by making small gradual changes that suits your taste and lifestyle. Back To Top |
| Membership | 1. | How do I become a member? | | | You can sign up as a member by filling the registration form available at registration form. It will take about 5 minutes to fill the form. Back To Top |
| | 2. | What are the benefits of membership? | | | As a Mykenzen member, you are entitled to the following benefits - Subscription to e-newsletter
- Can have FREE access to the whole website of health and lifestyle information, tips and support services
- Monthly updates on latest promotions
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| | 3. | How long is my membership valid? | | | Membership lasts for 2 years and can be renewed for free after 2 years. Back To Top |
| | 4. | How do I Redeem my referral discount? | | | A referral discount is provided to you when you recommend your friends or relatives to join as a Mykenzen member. Back To Top |
| | 5. | Can I share the membership with my sister? | | | No, membership at Mykenzen.com is catered to each individual and it cannot be shared with any friends or relatives.
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| | 6. | What happens if I forget my password? | | | For Forgot Password, you enter your username and your password will be sent to you via email. Back To Top |
| | 7. | How do I change my password? | | | Go to the My Account > Change Password page. You will have to enter your current password, then you will be asked to type your new password twice to ensure accuracy. Your password change will take effect immediately.
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| Payment | 1. | What payment methods are available? | | | We accept payment by credit cards only. The credit cards that we accept are Visa and MasterCard.
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| | 2. | I was redirected to another website for payment. Why is that? | | | We are using Global payments for payments and they automatically encrypt the sensitive information using SSL (secure socket layer) technology to provide a safe and tamper proof environment.
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| | 3. | How do I know that my payment was successful? | | | An auto email will be sent to you, once the payment was processed successfully along with your order details.
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| | 4. | I paid for the products and services but I want to cancel? | | | We do not provide the refund or allow cancellation of payment. Kindly see our refund policy. Back To Top |
| | 5. | I have not received any acknowledgement after my payment. What should I do? | | | Kindly contact us via email at info@mykenzen.com or call us at our toll free no 1800-45-45-457.
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| Shipping & delivery | 1. | Can I get a refund if I receive a damaged or incorrect item? | | | Our refund policy enables our customers to obtain an exchange or refund on a case by case basis and in any case you can contact us through the link below with your name, order number, contact number, zip code and a brief description of the products.
Contact us
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| | 2. | When will I receive my order? | | | You will receive your products within 3 working days from the time of ordering. We will do our best to get the orders processed and shipped as quickly as possible.
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| | 3. | How do I trace my order? | | | You can check the status of your order under My Account > My Order. Once the shipment is made, email will be sent with the link to track the shipment along with Shipment Reference Number.
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| | 4. | Can I pick up my order? | | | We provide free door to door delivery to your preferred delivery address to provide convenience to you and we do not recommend to pick your order from our place.
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| | 5. | I am not available to pick up the delivery? What should I do? | | | Orders will be delivered between 7am to 6pm and in an event that no one is available to take the delivery, our carrier person will leave a note asking you to contact them to advise your preferred date and time for redelivery. To avoid such circumstances, we ask you to provide special delivery instructions while placing an order.
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| Health | 1. | I am not feeling well after I start taking kenzen products? What should I do? | | | Our functional food products contain no synthetic chemicals and it is safe to take and it is very rare to experience any signs and symptoms. You can contact us using the toll free number at 1800-45-45-457 immediately if you experience any symptoms.
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| | 2. | I am not losing weight after taking 1 month of weight management pack? | | | The rate of weight loss varies with each individual and often our body takes time to adjust to our new way of eating. Some might see the results right away while others might take a few weeks. It is important to stay consistent and stay committed to the plan with a positive attitude to have a long term, healthy weight loss success. Back To Top |
| | 3. | Can I share the program with my mother who has got the same weight loss goals? | | | No, Our weight management plan is customized to each individual based on their age,gender,health history, lifestyle habits,genetics,activity level etc.We provide tailor made solution that combines healthy eating recommendations with physical activity plan that individuals need to reach and then sustain their weight loss goals.
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| | 4. | Are my health records kept confidential? | | | At Mykenzen.com, we keep your health information extremely private and respect your confidentiality. All information exchanged with Mykenzen.com will be treated with the strictest confidentiality and only the nutritionists at Mykenzen.com will be able to see your confidential information as they need it to make informed decisions about your health. Kindly see our privacy policy to know more.
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